Hi Michael,
Two build such report you can use Conversations Aggregates API with filtering by contact list, queue, etc and two metrics:
nOutboundAttempted |
The number of outbound dialer calls attempted. |
|
nOutboundConnected |
The number of outbound dialer calls that connected. |
Also you can include into your calculation nOutboundAbandoned
nOutboundAbandoned |
The number of outbound dialer calls that were abandoned. |
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Taras Buha
taras@noralogix.comwww.noralogix.com------------------------------
Original Message:
Sent: 05-18-2021 04:44
From: Michael Oldham
Subject: penetration and contact rate
where do I see reports on penetration and contact rate.
Customers can develop penetration rate reports to show the number of contacts that were contacted (the numerator) contrasted with a number of records in a contact list (the denominator).
To determine the contact rate, we divide the number of live person contacts by the total leads on the list
#Outbound
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Michael Oldham
Telstra Corporation Ltd
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