Genesys Cloud - Main

 View Only
Discussion Thread View

Get external contact per ID within externalSystemUrl

  • 1.  Get external contact per ID within externalSystemUrl

    Posted 12-07-2021 03:24

    Hi,

    I need to know if it is possible to create custom data action to get external contact per ID located on externalSystemUrl (as input), instead of contact ID, see an example below of externalSystemUrl:

    "externalSystemUrl": "http://vtomcat.myoffice.net/MiddleOffice/#/recherche-adherent?layout=partial&id=814633",

    It this example, I want to search per the ID in URL (814633) to printout all contact details (phone, email, name...etc.).

    Is it possible ?

    Thank you in advance for your help.


    #PlatformAdministration
    #SystemAdministration


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources