Genesys Cloud CX (formerly PureCloud)

Discussion Thread View

Agent Queue Assignment Report

  • 1.  Agent Queue Assignment Report

    Posted 4 days ago
    Thank you in advance for any insight.

    I'm trying understand the best way to look at total hours spent talking on a queue by particular agents who might be blended.  I'm trying to use this data for billing.  What's the best way to break this out (even if on the queue level vs the agent level).
    #Reporting/Analytics

    ------------------------------
    Juan Foreman
    Mediant Communications
    ------------------------------