A place to ask questions, connect with others, and stay in the know
"There is not a storage limitation for archived recordings. There are a couple of things to keep in mind.Archived recordings can take several hours to retrieve - so archiving would best be used for recordings you must retain - but no longer need quick access too. Also - you can only retrieve up to 10 archived recordings at a time."There's a good explanation here in the Resource Center. https://help.mypurecloud.com/articles/retrieve-archived-interactions/
Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.