Thanks for this response, it is exactly what i have asked.
i even logged a service call (Case #0002861068) and support could not give me direct answer, thanks
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Reginald Sheraton
Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
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Original Message:
Sent: 01-19-2021 19:17
From: Daniel Ho
Subject: Cloud Voice and Screen Recording
Hi Reginald,
Thanks for the questions. I can provide some clarity for you here.
- Yes, your storage will decrease once you archive the recordings. (i.e. to 90Gb in your example).
- Voice recordings will remain archived indefinitely, if you do not have deletion policy setup for the recordings.
- When screen recording is enabled in your recording policy, there is always a retention period associated with it. The retention period is configurable but is limited to within 1 year.
Cheers,
Daniel Ho
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Product Line Manager – Recording and Quality Management, Genesys Cloud
Workforce Engagement Management (WEM)
Original Message:
Sent: 01-15-2021 01:06
From: Reginald Sheraton
Subject: Cloud Voice and Screen Recording
Thanks Paul,
Still need clarity on questions 2 to 4
if i do not receive any clarity on this today, i will have to log a case with Genesys for clarity as i cannot find anything that stipulates these.
- After recordings are Archived, will my Included Storage decrease? eg: currently on 100 Gb and when Archiving of 10 Gb recordings takes place, will my Included Storage decrease to 90 Gb?
- When Archiving VOICE recordings, what is the retention period, how long will it remain archived before being deleted if i have no deletion setup in my Recording Policy?
- When Archiving SCREEN recordings, what is the retention period, how long will it remain archived before being deleted if i have no deletion setup in my Recording Policy? I have found an article stating it will remain in archive for a year, is this correct?
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Reginald Sheraton
Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
Original Message:
Sent: 01-14-2021 11:02
From: Paul Dittrich
Subject: Cloud Voice and Screen Recording
If you take a look at the Fair usage link you'll see
"Note: Any archived recordings are excluded from this calculation. For more information about how to leverage archival to remain within data storage allocations, see Create a policy and Retrieve archived interactions. Screen recording archival is limited to one year."
I hope this helps a bit!
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Paul Dittrich
Aria Solutions
Original Message:
Sent: 01-14-2021 01:13
From: Reginald Sheraton
Subject: Cloud Voice and Screen Recording
Hi Paul,
thanks for your response, from what i know and have seen, you can retrieve up to 100 recordings from Archive at a time with options on how long (1 day, 7 days or 30 days). With regards to your statement "There is not a storage limitation for archived recordings" this is confusing as if you look at the Fair Usage link it says something different hence my confusion - https://help.mypurecloud.com/articles/data-storage-usage/
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Reginald Sheraton
Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
Original Message:
Sent: 01-13-2021 11:26
From: Paul Dittrich
Subject: Cloud Voice and Screen Recording
Hi Reginald this might help
"There is not a storage limitation for archived recordings. There are a couple of things to keep in mind.
Archived recordings can take several hours to retrieve - so archiving would best be used for recordings you must retain - but no longer need quick access too. Also - you can only retrieve up to 10 archived recordings at a time."
There's a good explanation here in the Resource Center. https://help.mypurecloud.com/articles/retrieve-archived-interactions/
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Paul Dittrich
Aria Solutions
Original Message:
Sent: 01-13-2021 09:06
From: Reginald Sheraton
Subject: Cloud Voice and Screen Recording
Good Day, this is just a few questions about the voice and screen recording solution on Cloud and hope someone can assist or point me in the right direction.
- From what i have found, Archive recordings does not form part of Cloud Included Storage, is this correct?
- After recordings are Archived, will my Included Storage decrease? eg: currently on 100 Gb and when Archiving of 10 Gb recordings takes place, will my Included Storage decrease to 90 Gb?
- When Archiving VOICE recordings, what is the retention period, how long will it remain archived before being deleted if i have no deletion setup in my Recording Policy?
- When Archiving SCREEN recordings, what is the retention period, how long will it remain archived before being deleted if i have no deletion setup in my Recording Policy? I have found an article stating it will remain in archive for a year, is this correct?
#ArchitectureandDesign
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Reginald Sheraton
Bytes Systems Integration (a division of Altron TMT (Pty) Ltd)
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