Genesys Cloud CX

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  • 1.  New Relic service

    Posted 02-15-2020 01:51

    My customer will try to use PureCloud, but they worry about their companie's security.
    I explain to customer about open FW/Ports on their network,however, customer want to know
    why they need to allow access to New Relic analytics services.

    I know following page say about it, but there is no describes what type of data
    client side send to New Relic.

    Does anyone know it?

    Thank you

    Araki Kazuo
    Mitsui Knowledge Industry Co., Ltd

  • 2.  RE: New Relic service

    Posted 02-16-2020 09:05
    Hi Araki,

    Not sure if that answers your question, but New Relic is a third-party reporting service (more about it can be found at and that Genesys Cloud can send information to.

    If the customer doesn't have New Relic, I assume the ports used by New Relic only don't need to be opened...

    hope that helps...

    Rafael Marciano

  • 3.  RE: New Relic service

    Posted 02-17-2020 18:34
    Hi Marciano,

    Thank you very much for response.
    I tested PureCloud without allowing domain newlelic services using proxy server. I could use it.
    However, I know if closing this domain has a risk for customer. I will talk to customer.

    Thank you.

    Araki Kazuo
    Mitsui Knowledge Industry Co., Ltd

  • 4.  RE: New Relic service

    Posted 06-24-2020 17:25
    HI Araki

    Have you hit any issues by not opening those New Relic ports?  Seems frustrating that Genesys includes those on the list of ports for network firewalls to be opened.  It only says it's a third party but doesn't say it's optional.  I wonder why they've had to specifically list New Relic and not any of the other third party sites that may need to be accessed.

    Vaun McCarthy
    NTT New Zealand Limited

  • 5.  RE: New Relic service

    Top 25 Contributor
    Posted 10-24-2021 22:59

    @一雄 荒木

    You mentioned that you tested Pure Cloud using proxy server, what does that mean ?

    How did you use the Proxy server & what was the scenario ?

    Could you please share it ? ​

    Rajeev Srikant