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  • 1.  Re: How to check how many agents are on Queue or not using API

    Posted 02-07-2019 00:05
    Hi,

    We are trying to check how many agents are logged into the queue or not using API. If agents are on Queue then call should route to Queue or else call should route to the assigned user.
    Is it possible to achieve this task using API, please provide the information


    Thank you
    Bharath
    #Integrations

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    Bharath Gowda
    HMC3 LLC
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  • 2.  RE: Re: How to check how many agents are on Queue or not using API

    GENESYS
    Posted 02-07-2019 14:29
    I recommend you visit the developer website to learn more about using the API.

    Here's the link to the overview on all the analytics APIs:  https://developer.mypurecloud.com/api/rest/v2/analytics/overview.html

    There's also a forum where you can ask developer related questions.

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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    Original Message


  • 3.  RE: Re: How to check how many agents are on Queue or not using API

    GENESYS
    Posted 08-16-2019 12:37
    Edited by Cole Callahan 08-16-2019 12:37
    Hi Bharath,

    Your question was discussed on the most recent episode of the PureCloud Community Q&A Show! Hopefully, the resources @Becky Powell mentions can help you! Check out the episode here!​​​

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    Cole Callahan
    Genesys - Employees
    Online Community Coordinator
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    Original Message


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