As you may know, queue calls cannot be sent to Communicate app users. I have tried with group calls as well - no way to display on Communicate. There is a mobile app for agents that can show queue name. There are ideas to vote on as well.
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.comhttps://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 09-10-2021 08:44
From: Radek Paclt
Subject: Whispering for Genesys mobile app Communicate
Hi all,
I have used "transfer to user" block in our inbound flow to transfer incoming interaction directly to Genesys mobile app (Communicate), but I would like to ask community, if there is some way how to propagate some attached data to mobile app (especially queue name).
R
#ArchitectureandDesign
#Implementation
#Routing(ACD/IVR)
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Radek Paclt
NTT Czech Republic s.r.o
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