Genesys Cloud CX (formerly PureCloud)

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Whispering for Genesys mobile app Communicate

  • 1.  Whispering for Genesys mobile app Communicate

    Posted 8 days ago

    Hi all,
    I have used "transfer to user" block in our inbound flow to transfer incoming interaction directly to Genesys mobile app (Communicate), but I would like to ask community, if there is some way how to propagate some attached data to mobile app (especially queue name).

    R


    #ArchitectureandDesign
    #Implementation
    #Routing(ACD/IVR)

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    Radek Paclt
    NTT Czech Republic s.r.o
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  • 2.  RE: Whispering for Genesys mobile app Communicate

    Posted 7 days ago
    As you may know, queue calls cannot be sent to Communicate app users.  I have tried with group calls as well - no way to display on Communicate.  There is a mobile app for agents that can show queue name.  There are ideas to vote on as well.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Whispering for Genesys mobile app Communicate

    Posted 5 days ago
    HI,
    I know limitation about ACD calls ad that's the reason why I transfer call to user before I put interaction into queue. I know that there is some "Mobile office" from IdealSystem, but I am looking for some OTTB solution without paying additional fee for this addon.

    R

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    Radek Paclt
    NTT Czech Republic s.r.o
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