Bryan,
I can't help with the actual question, I'm afraid, but I can advise the Priority does not work that way.
If I have two campaigns with the same priority and a bunch of agents logged in to both, it will try to dial both campaigns at the same rate, at the same time. If I was to have the same situation but A has a priority of, say 2 and B of, say 1, then it will call both at the same time, but twice as aggressively on A as on B. (So, say we are running at 3 calls per agent on both, it would place 2 for A and 1 for B)
To make it run one campaign
then the next, you would typically use a sequence, as you suspect.
I don't know how to force it to the first campaign in the sequence each day though. Sorry.
HTH
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Paul Simpson
Senior Technical Instructor
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Original Message:
Sent: 11-17-2021 19:06
From: Bryan De La Cruz
Subject: How to reset a campaign sequence daily
Default behavior with "repeat sequence" checked is the campaign stops on the last campaign it ran out of numbers on. The next morning when we import the records the campaign sequence continues on the last campaign it left off on. Do there an out of the box solution to reset the sequence so that it starts at the top of the list daily?
I was thinking instead of running the campaigns in a sequence I could use campaign priority instead? Thought? The business requirement is that the campaigns are dialed in a certain order.
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Bryan De La Cruz
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