Genesys Cloud (formerly PureCloud)

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  • 1.  Inbound email routing

    Posted 10 days ago
    Hi Community,

    I am hoping to get some guidance/confirmation on how emails route into Genesys Cloud, specifically in relation to the AWS region emails traverse. If an email is sent to a Genesys Cloud org located in ap-southeast-2, does it have to traverse the US East region for delivery? Is there a way to control this routing through configuration?

    The only way I can see this being achieved would be landing the email on something in the middle, and then calling a GC API to create the email interaction and manually rebuild the content.

    Gareth James