A place to ask questions, connect with others, and stay in the know
Sadly this isn't possible, in large because the percentages are calculated for you but there are conditional questions in there too...... So if you wanted to, you could have an additional question show up if an Agent does particularly well on another question. That could work to highlight that extra praise is needed but it would still work out the percentage to a maximum of 100%!!Further to this you could consider using our WEM Gamification tools, this would make the 'day in the life of an agent' really fun and allow you to reward agents in a slightly different way. Further information can be found here: https://www.genesys.com/capabilities/gamification-call-center-employeesKRJJ
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