Good morning - I've been searching and I can't find anything regarding this question. We would love to be able to have our agents get extra credit for certain behaviors on a call. For example, if they went above and beyond and received high praise from a customer, we'd love to reward them for that. Is there a way to have a section on the call evaluation form where, when checked, the points assigned could take the agent over 100%? If not, is there the possibility of building this in as a suggestion?
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Amber Krueger
Ultimus Fund Solutions
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