Also, Asha, just for clarification--is the Division new as of the date access was granted to the Supervisor? Or, did the Division exist previously and the supervisor was just granted access?
Can other users with access to that Division (and not the Home division as well) see all the historical calls?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
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Original Message:
Sent: 05-13-2020 08:55
From: Darlene Oordt
Subject: View historical interactions
They should be able to see current and historical interactions based on the same permissions documented in the Interactions view. Did the prior interactions use the same division? They may need permission to additional divisions.
Required permissions can be found here:
https://help.mypurecloud.com/articles/interactions-view/
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Darlene Oordt
Sr Director, Product Management
Genesys - Employees
Original Message:
Sent: 05-12-2020 17:35
From: Asha Gopal
Subject: View historical interactions
Hi,
I created a new Supervisor user last month. The user is unable to interactions recorded earlier this year for the division. The user is however able to see all interactions since the day access was granted.
What permissions are need to allow user to view historical interactions?
#Routing(ACD/IVR)
#SystemAdministration
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Asha Gopal
Novo Nordisk Inc.
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