Genesys Cloud (formerly PureCloud)

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How can we only record outbound calls to area codes in one party consent states

  • 1.  How can we only record outbound calls to area codes in one party consent states

    Posted 02-26-2021 13:29
    We are migrating from PureConnect to PureCloud/GenCloud. In PureConnect, we restrict outbound calls to only record calls to area codes in 1 party consent states. How can we replicate this feature in PureCloud/GenCloud?
    #Outbound

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    Chris Peters
    Cox Automotive Corporate Services, LLC
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  • 2.  RE: How can we only record outbound calls to area codes in one party consent states

    Top 25 Contributor
    Posted 03-01-2021 11:41
    The only way would be to have a different trunk to your BYOC carrier and use the dial plan for the +Nxx to define which trunk it goes out of.  


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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