Hi,

Our customer want a visual pop-up screen that be displayed once he receive a Call on Purecloud and when he is working on other thing on his PC

Is this supported in Purecloud ? or he must open the Purecloud web interface to see the incoming calls ?

Thank you in advance.
#Omni-ChannelDesktop/UserInterface
#Telephony

Hi Oudderhem,

You can set the notification preference in the users settings, not sure if this is what your requirement is?

https://help.mypurecloud.com/articles/change-browser-settings/

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Original Message:
Sent: 11-06-2019 03:13
From: Oudderhem Mostafa
Subject: Screen-pop for incoming calls in Purecloud ?

Hi,

Our customer want a visual pop-up screen that be displayed once he receive a Call on Purecloud and when he is working on other thing on his PC

Is this supported in Purecloud ? or he must open the Purecloud web interface to see the incoming calls ?

Thank you in advance.
#Omni-ChannelDesktop/UserInterface
#Telephony

Hi Luke,

Thanks for your reply

What I mean, is showing a screen pop or any other visual notification on the Agent's PC while he receive an incoming call that, this will give him attention that there is an incoming call because he can do other works on the PC and not saying (or hearing) the calls

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 11-06-2019 08:46
From: Luke Mitchell
Subject: Screen-pop for incoming calls in Purecloud ?

Hi Oudderhem,

You can set the notification preference in the users settings, not sure if this is what your requirement is?

https://help.mypurecloud.com/articles/change-browser-settings/

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 11-06-2019 03:13
From: Oudderhem Mostafa
Subject: Screen-pop for incoming calls in Purecloud ?

Hi,

Our customer want a visual pop-up screen that be displayed once he receive a Call on Purecloud and when he is working on other thing on his PC

Is this supported in Purecloud ? or he must open the Purecloud web interface to see the incoming calls ?

Thank you in advance.
#Omni-ChannelDesktop/UserInterface
#Telephony

Hi Oudderhem,

Yes that is what the notifications do, so they pop a toast window alerting the agent to an incoming call, here is a screenshot from my test setup:


So the agent could be in another application and still be alerted to the incoming call

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd
------------------------------

Original Message:
Sent: 11-06-2019 10:01
From: Oudderhem Mostafa
Subject: Screen-pop for incoming calls in Purecloud ?

Hi Luke,

Thanks for your reply

What I mean, is showing a screen pop or any other visual notification on the Agent's PC while he receive an incoming call that, this will give him attention that there is an incoming call because he can do other works on the PC and not saying (or hearing) the calls

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 11-06-2019 08:46
From: Luke Mitchell
Subject: Screen-pop for incoming calls in Purecloud ?

Hi Oudderhem,

You can set the notification preference in the users settings, not sure if this is what your requirement is?

https://help.mypurecloud.com/articles/change-browser-settings/

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 11-06-2019 03:13
From: Oudderhem Mostafa
Subject: Screen-pop for incoming calls in Purecloud ?

Hi,

Our customer want a visual pop-up screen that be displayed once he receive a Call on Purecloud and when he is working on other thing on his PC

Is this supported in Purecloud ? or he must open the Purecloud web interface to see the incoming calls ?

Thank you in advance.
#Omni-ChannelDesktop/UserInterface
#Telephony

Hi Luke,

Yes, it is working for me now, I use Chrome as browser

Thanks for your help

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 11-06-2019 11:59
From: Luke Mitchell
Subject: Screen-pop for incoming calls in Purecloud ?

Hi Oudderhem,

Yes that is what the notifications do, so they pop a toast window alerting the agent to an incoming call, here is a screenshot from my test setup:

So the agent could be in another application and still be alerted to the incoming call

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 11-06-2019 10:01
From: Oudderhem Mostafa
Subject: Screen-pop for incoming calls in Purecloud ?

Hi Luke,

Thanks for your reply

What I mean, is showing a screen pop or any other visual notification on the Agent's PC while he receive an incoming call that, this will give him attention that there is an incoming call because he can do other works on the PC and not saying (or hearing) the calls

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 11-06-2019 08:46
From: Luke Mitchell
Subject: Screen-pop for incoming calls in Purecloud ?

Hi Oudderhem,

You can set the notification preference in the users settings, not sure if this is what your requirement is?

https://help.mypurecloud.com/articles/change-browser-settings/

Thanks Luke

------------------------------
Luke Mitchell
G3 Comms Ltd

Original Message:
Sent: 11-06-2019 03:13
From: Oudderhem Mostafa
Subject: Screen-pop for incoming calls in Purecloud ?

Hi,

Our customer want a visual pop-up screen that be displayed once he receive a Call on Purecloud and when he is working on other thing on his PC

Is this supported in Purecloud ? or he must open the Purecloud web interface to see the incoming calls ?

Thank you in advance.
#Omni-ChannelDesktop/UserInterface
#Telephony