Hi Nebojsa,
I have reached out to you by email to discuss your needs for outbound support in WFM.
Sincerely,
William
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William Sellier-Gómez
Senior Product Manager - Workforce Management, Genesys Cloud
Workforce Engagement Management (WEM)
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Original Message:
Sent: 10-22-2020 10:49
From: Nebojsa Radovanovic
Subject: WFM support for outbound calls?
Hi,
I was looking at info on the resource center and here on community, but i can't find any concrete info about WFM support for outbound calls/agents/queues. Does anyone if outbound dialing is supported in WFM?
Regards,
#Outbound
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Nebojsa Radovanovic
Star Telecom
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