Genesys Cloud (formerly PureCloud)

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WFM support for outbound calls?

  • 1.  WFM support for outbound calls?

    Posted 10-22-2020 10:50

    Hi,

    I was looking at info on the resource center and here on community, but i can't find any concrete info about WFM support for outbound calls/agents/queues. Does anyone if outbound dialing is supported in WFM?

    Regards,


    #Outbound

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    Nebojsa Radovanovic
    Star Telecom
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