Thanks, Paulo.
Yes, adding a gateway or SBC for number manipulation is an option but I was wondering if this can be done from the PureCloud interface.
After all, adding a device in-between increases cost and adds complexity tı call routing. It may be hard to convince the customer.
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Thanks,
Oktay Kemal
CCR
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Original Message:
Sent: 11-17-2019 14:44
From: Paulo Mesquita
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
I think the best way to achieve this is by adding a voice gateway between Edge and PSTN.
You will have more flexibility to do this kind of manipulation for inbound/outbound calls.
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Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 11-17-2019 11:26
From: Oktay Kemal
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
Thanks Gordon. But I don't know how can I apply this to Inbound calls?
The link you provided says it's only for Outbound Calls. See below:
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Thanks,
Oktay Kemal
CCR
Original Message:
Sent: 11-15-2019 10:20
From: Gordon Thomson
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
ok, understood - you can change this in trunk settings - please see the related below;
https://help.mypurecloud.com/articles/transform-outbound-addresses-with-regular-expressions/
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Gordon Thomson
Dialler Manager
Actavo
Original Message:
Sent: 11-15-2019 10:09
From: Oktay Kemal
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
Yes, but the script area is not the problem.
Agents can still see the caller from the client areas shown below:
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Thanks,
Oktay Kemal
CCR
Original Message:
Sent: 11-15-2019 09:56
From: Gordon Thomson
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
Hi Oktay,
If you check architect for the script flow you can remove the following section which is normally at the start;
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Gordon Thomson
Dialler Manager
Actavo
Original Message:
Sent: 11-15-2019 09:41
From: Oktay Kemal
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
Hi Gordon,
Yes, it is for Inbound calls only.
------------------------------
Thanks,
Oktay Kemal
CCR
Original Message:
Sent: 11-15-2019 09:15
From: Gordon Thomson
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
Hi Oktay,
There maybe a way to carry this out - Can i assume it's for an inbound call?
Thanks
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Gordon Thomson
Dialler Manager
Actavo
Original Message:
Sent: 11-12-2019 03:27
From: Oktay Kemal
Subject: Hiding or Masking Customers Phone Numbers (Caller IDs)
Hi Guys,
Is there a way to hide the customer's phone number (Caller ID) from agents? They should not see who the customer is.
I know it can be accomplished by building a custom client with PureCloud SDK but I was just curious if anyone out there achieved this on the PureCloud client interface, somehow...
#Telephony
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Thanks,
Oktay Kemal
CCR
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