Hi, 

We have a situation where our training advisor needs access to call recordings from a staff member who works outside the call centre. 

This staff member has been set up in a different Division to our call centre staff. 

What we can't figure out is how to give our training advisor access to the interactions for this staff member. I have extended her Quality Admin role to be effective for other divisions, but the interactions are still not appearing. 

Could anyone give some guidance on exactly what specific permission is needed for this to work?

Thanks! 

#PlatformAdministration
#QualityManagement

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Katie Brassell
Compassion Australia
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" I have extended her Quality Admin role to be effective for other divisions"

Hi Katie,

Have you tried to do the same for the PureCloud Supervisor role?

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Paulo Mesquita
Spark NZ Trading
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Original Message:
Sent: 05-27-2020 01:23
From: Katie Brassell
Subject: Permission for accessing recordings from other divisions

Hi, 

We have a situation where our training advisor needs access to call recordings from a staff member who works outside the call centre. 

This staff member has been set up in a different Division to our call centre staff. 

What we can't figure out is how to give our training advisor access to the interactions for this staff member. I have extended her Quality Admin role to be effective for other divisions, but the interactions are still not appearing. 

Could anyone give some guidance on exactly what specific permission is needed for this to work?

Thanks! 

#PlatformAdministration
#QualityManagement

------------------------------
Katie Brassell
Compassion Australia
------------------------------