Hello George
No, I'm trying to get the manual closed calls, the API that I post in the first post is the way we are doing but return that this call is a closed call
But in the other post says that is not manual close
I don't know if I made myself clear
Anyway, I need the body that return exactly the manual close calls and not manual close calls
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
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Original Message:
Sent: 05-13-2020 10:10
From: George Ganahl
Subject: Not completed calls
To be clear, are you looking for calls that are still connected?
Similar to what you get with this Interactions view filter?
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George Ganahl GCP (Genesys Cloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 05-13-2020 09:33
From: Raphael Sens
Subject: Not completed calls
Hello
Anyone can help me with this?
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 04-20-2020 08:00
From: Raphael Sens
Subject: Not completed calls
Hello, sorry I wasn't clear
This query return me the complete calls that was manually close
In this print the "Informações de finalização" is the not manual close call?
If so a I need the query that return me that, but the one i put it is showing me that the call was manual close
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 04-19-2020 19:04
From: Robert Wakefield-Carl
Subject: Not completed calls
Correct me if I am wrong, but it seems like you want all the calls that were not connected to a user. If so, you should use this:
{ "interval": "2020-04-13T07:00:00.000Z/2020-04-17T07:00:00.000Z", "groupBy": [ "interactionType" ], "filter": { "type": "and", "predicates": [ { "type": "dimension", "dimension": "userId", "operator": "notExists", "value": null } ] }, "views": [], "metrics": [ "nOffered" ]}
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Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-17-2020 16:16
From: Raphael Sens
Subject: Not completed calls
Hello
I'm trying via postman, to get the not completed calls from one of our orgs.
But the body is only getting me the completed calls.
There's some way to the that?
Heres de body and url of the post
Thanks in advance
https://api.mypurecloud.com/api/v2/analytics/conversations/aggregates/query
{{ "interval": "2020-03-12T08:00:00.000Z/2020-03-12T12:00:00.000Z", "groupBy": [ "Direction", "UserId" ], "filter": { "type": "AND", "predicates": [ { "type": "Dimension", "dimension": "UserId", "operator": "Matches", "value": "dd300b91-6a31-4ed7-9bae-66baa79e28e8" }, { "type": "Dimension", "dimension": "Outboundcontactlistid", "operator": "NotExists" }, { "type": "Dimension", "dimension": "Mediatype", "operator": "Matches", "value": "voice" }, { "type": "Dimension", "dimension": "Originatingdirection", "operator": "Matches", "value": "outbound" } ] }, "metrics": [ "Noutbound", "Ttalk", "Twait", "Tacw", "Ttalkcomplete", "Thandle" ], "flattenMultivaluedDimensions": true}
#Ask Me Anything (AMA)
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
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