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Passing attached data (user data) from "on prem" to Genesys Cloud.

  • 1.  Passing attached data (user data) from "on prem" to Genesys Cloud.

    Posted 01-24-2021 17:46
    How do you pass attached data (user data) from an external "on prem" solution or other external Solution to a Genesys Cloud Org. What is the best way of doing this. ?
    #Integrations

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    Stavros Vossos
    Telstra Corporation Ltd
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  • 2.  RE: Passing attached data (user data) from "on prem" to Genesys Cloud.

    Top 25 Contributor
    Posted 01-24-2021 18:19
    if you have the systems connected via SIP, then UUIData is the best method.  If no, then you need to use some sort of lookup based on an outbound Caller ID to reference the conversation ID in Genesys Cloud and use a web service to retrieve that information.


    About User to User Information (UUI) - Genesys Cloud Resource Center (mypurecloud.com)


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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Passing attached data (user data) from "on prem" to Genesys Cloud.

    Posted 01-25-2021 19:41
    Thanks Robert, when you can systems connected via SIP assume you are referring to a SIP trunk configured between Genesys Engage on Prem and Genesys Cloud. ?


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    Stavros Vossos
    Telstra Corporation Ltd
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  • 4.  RE: Passing attached data (user data) from "on prem" to Genesys Cloud.

    Top 25 Contributor
    Posted 01-25-2021 19:51
    Yes correct.  Either through an Edge device or to BYOC Cloud

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 5.  RE: Passing attached data (user data) from "on prem" to Genesys Cloud.

    Top 25 Contributor
    Posted 01-26-2021 23:51
    Edited by Vaun McCarthy 01-26-2021 23:52
    Hi Stavros

    Take a look at this thread here:

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=6c4337ce-8c18-4066-a287-721201c1c95c&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


    I didn't follow through with it as we've since shut down this customer's Engage on-prem platform basically so no longer a need for it.

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    Vaun McCarthy
    NTT New Zealand Limited
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