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  • 1.  Pulling Year To Date

    Posted 08-04-2020 11:42

    I'm not able to pull year to date data under the "Queue" selection under "Performance". It was an option on the older version of PureCloud however it's not available now. I tried changing the dates however I need to refresh multiple times to obtain the data.

    And the supplied reports are horrible.

    Is there a better way on pulling year to date or even customize the dates to pull reports?



    Jose Febus
    Director, Contact Center Operations
    MSO Operations
    Office: 951.280.7862
    Email: jose.febus@agilonhealth.com


    #Reporting/Analytics

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    Jose Febus
    Agilon Health
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  • 2.  RE: Pulling Year To Date

    GENESYS
    Posted 08-04-2020 17:12
    Are you looking for something like this?


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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Pulling Year To Date

    Posted 08-04-2020 17:30
    correct.... when I change the dates, I would need to refresh multiple times... I'm asking for an option....



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    Jose Febus
    Agilon Health
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  • 4.  RE: Pulling Year To Date

    GENESYS
    Posted 08-04-2020 18:10
    I just used the navigation arrows to show the correct months, then selected the begin and end dates in the calendar. Then clicked the big gray arrow bottom right.



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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 5.  RE: Pulling Year To Date

    Posted 08-04-2020 18:23
    You are correct... I have been doing the same process for months.. However I have to refresh my screen multiple times to pull the data. This is why we added Bright Metric as part of our reporting... I would love to use PureCloud but it's more difficult to use.... I'm just asking to add a year to date option to the menu like every other contact center I used in the past.

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    Jose Febus
    Agilon Health
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  • 6.  RE: Pulling Year To Date

    Posted 08-10-2020 12:34

    I'm still not able to pull YTD data on PureCloud. Does anyone have the answer?

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    Jose Febus
    Agilon Health
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  • 7.  RE: Pulling Year To Date

    GENESYS
    Posted 08-10-2020 15:07

    I don't understand what you mean by having to do multiple screen refreshes when selecting the dates. I select the dates once, apply it, and have all the data for the year-to-date. 

    Are you meaning it doesn't all display on one long web page, so you have to click through page by page?



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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 8.  RE: Pulling Year To Date

    Posted 08-10-2020 15:31

    I customized the dates to reflect year to date. When I click on the right arrow, the display is blank. I receive an error message of "A Request couldn't be completed, Refresh to try again."

    I literally have to refresh 8-10 times to get data.





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    Jose Febus
    Agilon Health
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  • 9.  RE: Pulling Year To Date

    GENESYS
    Posted 09-04-2020 11:58
    That sounds like you have too much data for the cloud to return in a timely manner. You'll probably have to open a case with Care to have them see what is happening in the background for those data requests. I don't have much data, so it returns pretty quickly in my personal org, and even in our demo org for GU it completes in under 10 seconds.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 10.  RE: Pulling Year To Date

    Posted 04-22-2021 03:09
    Hi Jose,
    This is a late response. Just adding to what George is saying we build custom reporting dashboards and raw data for clients. The API's are the way to go, never had an issue with bulk data extract using Genesys Cloud APi's, real quick if done the correct way. If you require any guidance let me know. . 
    Kind Regards

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    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
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