Hello everyone,
Hope everyone is good and safe,
I have a question,
Is possible to don't allow agents to disconnect the phone when they want, and be done by a supervisor?
I mean, an option that the agent cant selec or deselect by itself the phone, only supervisaros can, is that possible? if yes, how?
Thank you so much
Joan
#PlatformAdministration#Telephony------------------------------
Joan Riera
Workforce Manager
Stayforlong SL
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