Perfect – added my vote and tuppence-worth also.
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Original Message:
Sent: 12/11/2024 2:45:00 PM
From: Vaun McCarthy
Subject: RE: Agent secure flow beeps on return to agent
Hi Tim... a couple of years ago Genesys changed their aha portal and a bunch of ideas got changed/re-numbered/lost in that. Here is the current version of the idea I raised back in 2020:
https://genesyscloud.ideas.aha.io/ideas/INB-I-1280
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Vaun McCarthy
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Original Message:
Sent: 12-11-2024 07:26
From: Tim Speakman
Subject: Agent secure flow beeps on return to agent
After 4 years of waiting, this still hasn't been implemented.
I also raised it as an idea yesterday: https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-238
But I couldn't find yours Vaun.
Here's a more recent one I found from only 2 years ago: https://genesyscloud.ideas.aha.io/ideas/DXAA-I-21
If you still need this feature, please add your votes.
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Tim Speakman
Tech Support Engineer
Original Message:
Sent: 10-09-2020 16:18
From: Vaun McCarthy
Subject: Agent secure flow beeps on return to agent
Hi Michael
There's a couple of ideas on the ideas portal about this - one I raised myself that's currently lacking in votes and feedback :)
https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-999
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Vaun McCarthy
NTT New Zealand Limited
Original Message:
Sent: 10-09-2020 00:08
From: Michael Oldham
Subject: Agent secure flow beeps on return to agent
customer wants an audible notification when the secure flow that the agent instigates finishes and control is past back to the agent. At the moment they have to stare at the screen till the secure flow banner disappears.
#Roadmap/NewFeatures
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Michael Oldham
Telstra Corporation Ltd
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