Genesys Cloud (formerly PureCloud)

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Agent secure flow beeps on return to agent

  • 1.  Agent secure flow beeps on return to agent

    Posted 11 days ago
    customer wants an audible notification when the secure flow that the agent instigates finishes and control is past back to the agent. At the moment they have to stare at the screen till the secure flow banner disappears.
    #Roadmap/NewFeatures

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    Michael Oldham
    Telstra Corporation Ltd
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  • 2.  RE: Agent secure flow beeps on return to agent

    Top 25 Contributor
    Posted 10 days ago
    Hi Michael

    There's a couple of ideas on the ideas portal about this - one I raised myself that's currently lacking in votes and feedback :)

    https://genesyscloud.ideas.aha.io/ideas/CLPLA-I-999


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    Vaun McCarthy
    NTT New Zealand Limited
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