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  • 1.  Email overflow to another queue

    Posted 07-23-2019 03:42
    Hello all,

    Please if I could get some advice is it possible to overflow email to another queue after e.g. 2 hours of queuing? since there's no in-queue email flow available...?

    Much appreciated.
    #Omni-ChannelDesktop/UserInterface
    #Routing(ACD/IVR)

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    Cameron Lach

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  • 2.  RE: Email overflow to another queue

    GENESYS
    Posted 07-23-2019 09:35
    No good way to do so based upon time in queue that I am aware of. Try posting on the Developer forum at https://developer.mypurecloud.com to see if someone has an idea on how to use the API to do so.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


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