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  • 1.  WhatsApp: Own Aggregator

    Posted 09-13-2019 15:04

    We have many customers that have their own WhatsApp Aggregators and do not want to change / have Genesys become their aggregator.
    Is it possible for a customer to...
    1. Not use Genesys as their Aggregator;
    2. So they will keep their WhatsApp via their Own Aggregator;
    3. AND there is a "Link" that can still be created from their WhatsApp to the PureCloud ORG, so that the WhatsApp Messages / Interactions can happen via their PureCloud.

    Please can you confirm the above ASAP ?
    If it's possible, then what must I do to have this happen ?


    #DigitalChannels
    #Implementation
    #Omni-ChannelDesktop/UserInterface
    #PlatformAdministration
    #Roadmap/NewFeatures
    #SystemAdministration
    #Unsure/Other

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    Karl Reed
    Elingo (Pty) Ltd
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  • 2.  RE: WhatsApp: Own Aggregator

    GENESYS
    Posted 09-13-2019 15:47
    Have you looked at the PureCloud Embeddable Framework to embed PureCloud functionality within the existing WhatsApp aggregator client?

    https://help.mypurecloud.com/articles/about-purecloud-embeddable-framework/

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: WhatsApp: Own Aggregator

    Posted 09-13-2019 17:03
    Want the reverse... to be able to manage WhatsApps within the PureCloud instance. 
    ??
    ??


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    Original Message


  • 4.  RE: WhatsApp: Own Aggregator

    GENESYS
    Posted 09-13-2019 17:47
    Then you will need to use what is built into PureCloud.  The API is designed for folks to write their own custom interfaces.

    Try posting on the forum at https://developer.mypurecloud.com to see if anyone on the developer side has any ideas.

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: WhatsApp: Own Aggregator

    Posted 09-15-2019 15:53
    Is there a PuteCloud WhatsApp API??

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    Original Message


  • 6.  RE: WhatsApp: Own Aggregator

    GENESYS
    Posted 09-16-2019 11:17
    WhatsApp is in Beta, and is slated to be supported by the embedded clients https://help.mypurecloud.com/articles/about-messages-in-the-purecloud-embedded-clients/ and (to my understanding) part of the Messages API.


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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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