Genesys Cloud (formerly PureCloud)

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Dialog Engine Bot and Date Formatting

  • 1.  Dialog Engine Bot and Date Formatting

    Top 25 Contributor
    Posted 9 days ago
    Hello,

    We have a date/time field passed from the front end website with the following format: 2021-01-30T14:22:00.000Z
    Would that be possible with the dialog engine bot to configure it in a way that would be like:
    IF Date/Time > 3 days out ----> configure the bot to send an automatic response.

    #ArchitectureandDesign
    #Implementation
    #Routing(ACD/IVR)

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    Louis D.
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