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  • 1.  Any PureCloud customer integrated with Lex?

    Posted 09-25-2019 16:26
    Good Afternoon!

    We are looking to connect with another organization that has successfully implemented a PureCloud and Lex integration?
    Have you experienced any roadblocks with the implementation? 

    We are hoping to network in order share feedback on this implementation.

    If anyone is willing to connect, please let me know! 
    Thanks.

    #Integrations

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    Kymberli O'Hagan
    Product Owner, Omni-Channel
    Alberta Motor Association
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  • 2.  RE: Any PureCloud customer integrated with Lex?

    Posted 02-27-2020 13:11
    Maybe too late to this, but this is something I am going to start messing with in the very near future. If you still want to connect, let me know.

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    Michael McQuaid
    AdaptHealth LLC
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    Original Message


  • 3.  RE: Any PureCloud customer integrated with Lex?

    Posted 02-27-2020 13:22
    PM'd you - its never too late to connect :)

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    Kymberli O'Hagan
    TBD
    Alberta Motor Association
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    Original Message


  • 4.  RE: Any PureCloud customer integrated with Lex?

    Posted 02-28-2020 16:12
    Edited by William Chávez 02-28-2020 16:13
    Hi Kymberli:

    We did it two weeks ago both for voice bots and chat bots.
    I awaiting for any request if you would like to contact to us, you can send an email to us wchavez@gns.com.co and dprada@gns.com.co in order to request for any assistance.
    But in our experencie, just only follow the PureCloud documentation steps in order to get that integration done in your organizations.
    References:
    1. https://help.mypurecloud.com/articles/configure-and-activate-the-lex-integration-in-purecloud/
    2. https://docs.aws.amazon.com/es_es/lex/latest/dg/gs-account.html
    3. https://help.mypurecloud.com/articles/configure-and-activate-the-lex-integration-in-purecloud/

    You can follow them in that order. And I am willing to connect, of course.
     Cordially yours,

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    William Martín Chávez González
    Systems Engineer
    Global Networks Solutions S.A.S.
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    Original Message


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