Genesys Cloud CX

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  • 1.  Custom Fields in External Contacts

    Posted 01-20-2022 13:51
    Does anyone know if you can use the custom fields in data tables or in architect?
    #Ask Me Anything (AMA)

    Brenda Wynne
    Alcon Vision LLC

  • 2.  RE: Custom Fields in External Contacts

    Posted 01-20-2022 17:10
    If you look up an external contact using the Get External Contact action, no you cannot use the custom fields.  If you look it up using a Call Data Action, yes you can as long as you included it in the output contract.
    The Data Table Lookup action can see every field in the selected row.

    Melissa Bailey
    Genesys - Employees

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