Genesys Cloud CX (formerly PureCloud)

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Defining max "LOGIN" time and max time in state

  • 1.  Defining max "LOGIN" time and max time in state

    Posted 12 days ago
    Hi,
    Maybe somebody knows and/or implemented this option.
    Define the max time that the agent can be in "login", for example, after X hours that he is "login" the system will "logout" him and or define that at HH:MM all agents will be "logout".
    Also, maybe it's possible to change the agent status (and/or sub-status) after X time?

    #Implementation
    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

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    Best regards,

    Yvgeni Liberman
    ITNavPro
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