Assuming you need a menu structure...
I haven't had the need to try this in GC, but in the past I've nested the additional options in a sub-menu. So on the main menu "1" would lead to a sub-menu (no audio) with a default exit for "1" and then "0", "1" and "2" would be effectively 10, 11, and 12.
Mentally whiteboarding this... Put all your speech activations in the main menu, along with all the audio prompts needed. Include a separate DTMF entry for "1" and build the additional entries off the sub-menu. Presume "check balance" is option 12. Your main menu has a speech activation choice for "check balance" and a separate DTMF menu choice for "1" and the sub-menu has a DTMF for "2." Both the main menu speech activation choice and the sub-menu "2" choice jump to the same balance checking code.
Not the prettiest solution, but in my head it could work. Might have overlooked something haven't tried anything like this in GC.
------------------------------
Patrick Rada
Keypath Education LLC
------------------------------
Original Message:
Sent: 06-17-2021 08:54
From: Malcolm Green
Subject: Speech Activated IVR with more than 12 Options
Hi All -
I have a project where a single IVR menu may be required to have more than 12 options. The IVR will be speech activated, however I still need a unique DTMF input to identify the Call Route.
Unfortunately the 'Collect Input' Block does not support Speech Recognition.
Any ideas?
Thanks in advance,
Mal.
#ArchitectureandDesign
#Routing(ACD/IVR)
------------------------------
Thanks and regards,
Malcolm Green
Nexon Asia Pacific
------------------------------