Genesys Cloud (formerly PureCloud)

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Edge N+1

  • 1.  Edge N+1

    GCAP Member
    Posted 02-24-2021 17:03
    Would anyone have any information on how an Edge N+1 gets its "Keep Alive" or knows when the primary has failed?  Also is there any physical connections between the 2 boxes other than standard Ethernet?  Thanks
    #ArchitectureandDesign
    #Implementation
    #Integrations

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    Stephen King
    AIG Technologies, Inc.
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  • 2.  RE: Edge N+1

    Top 25 Contributor
    Posted 02-26-2021 00:24
    The Edges are always communicating to each other for failover, copying of local configurations, determining best Edge to use, and registration information.  They talk over the port you have defined in the general tab of the Edge setup.  They talk together over TLS 8063 and RTP ports UDP 16384-32768 for SRTP if used.  There is not much more than IP connectivity between them required.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Edge N+1

    GCAP Member
    Posted 02-26-2021 11:46
    Great and Thanks. Can I assume the same strategy for any N+1 at the sister Data Center?

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    Stephen King
    AIG Technologies, Inc.
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  • 4.  RE: Edge N+1

    Top 25 Contributor
    Posted 02-27-2021 22:44
    Correct.  They all talk to each other if they are in the same Edge group or site pair.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 5.  RE: Edge N+1

    GCAP Member
    Posted 29 days ago
    If I have 2 Edge Appliance in both of my Data Centers, can I assume all four would have unique FQDNs?   Last question is there a way or need to select Genesys Data Center East or West or just on your proximity?

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    Stephen King
    AIG Technologies, Inc.
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