Hi Everyone,

Here's the scenario: all inbound chats come into 1 catch-all queue. I want to have inbound chats with certain skill IDs moved/transferred to a different queue automatically.

Anyone know how to do that?

Thanks!
Matt
#Routing(ACD/IVR)

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Matt Wilbanks
www.helpsocial.com
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Hi Matt,

Thanks for bringing your question to the community! It was discussed on the most recent episode of the PureCloud Community Q&A Show. Check it out here!

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Cole Callahan
Genesys - Employees
Online Community Coordinator
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Original Message:
Sent: 05-21-2019 15:57
From: Matt Wilbanks
Subject: Transfer chat from one queue to another queue based on skill.

Hi Everyone,

Here's the scenario: all inbound chats come into 1 catch-all queue. I want to have inbound chats with certain skill IDs moved/transferred to a different queue automatically.

Anyone know how to do that?

Thanks!
Matt
#Routing(ACD/IVR)

------------------------------
Matt Wilbanks
www.helpsocial.com
------------------------------