Genesys Cloud (formerly PureCloud)

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  • 1.  Custom Attribute

    Posted 15 days ago
    I want to find a way to remove the custom attribute at the end of the call.

    In my flow we have 2 legs:
    1 - Agent can transfer call to IVR survey
    2 - Agent can disconnect the call without transferring call to survey.

    I want to delete the custom attribute for both of the above scenarios

    Anurag Gusain