Hi Melissa,
Thank you for your response.
I created a variable and outputted the active schedules as per your instructions.
However, the reason for my questions is what priority does the system set when evaluating two open schedules? For example, I have one daily open schedule and a one-time open schedule. Logically, I feel it should use the one-time but in my testing it uses the daily as it is within the time window of the daily as well as the one-time.
Thanks
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Matthew Raleigh
Contact Center Engineer L2
Broker Solutions, Inc. DBA New American Funding
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Original Message:
Sent: 11-24-2021 09:14
From: Melissa Bailey
Subject: Open Schedule Evaluation
The primary purpose of the evaluate schedule group action is to answer if you are open/closed/holiday/emergency. If you want to know which schedule(s) are open, you can add a variable to the Output Active Schedules field; it will be a string collection of all the open schedules' names in no particular order.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 11-24-2021 08:11
From: Matthew Raleigh
Subject: Open Schedule Evaluation
Hello,
I have two open schedules in a schedule group:
Schedule 1: Business Hours M-F 8a - 5p
Schedule 2: Early Closure Schedule Wed. 10a - 3p
Based on my testing, Architect always chooses schedule 1 because it is active. However, it is logical to me that Architect would choose schedule 2 as it is has a more narrow time frame. I am used to PureConnect where it prioritizes a one-time schedule over daily.
Thanks in advance for help in this matter
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Matthew Raleigh
Broker Solutions, Inc. DBA New American Funding
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