Genesys Cloud (formerly PureCloud)

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Reply Button

  • 1.  Reply Button

    Top 25 Contributor
    Posted 14 days ago
    Edited by Brendan Binns 14 days ago
    Hi

    I would like to know why there is only a Reply All button on Cloud when replying to email and not a reply button. Is there a feature request for a Reply button.

    #AskMeAnything(AMA)
    #ArchitectureandDesign
    #DigitalChannels
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    #Outbound

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    Brendan Binns
    Bytes Systems Integration, a Division of Altron (TMT)
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  • 2.  RE: Reply Button

    Posted 13 days ago
    Hi Brendan,

    There is an idea for the feature to add a Reply button:

    https://genesyscloud.ideas.aha.io/ideas/CLOUT-I-107

    Hope this helps

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    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
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  • 3.  RE: Reply Button

    Top 25 Contributor
    Posted 13 days ago
    Hi Gareth

    Thank you for the reply. I had a look and I see this was already logged in July 2018.

    Can I ask that everyone who sees this post please vote for this feature.

    Regards

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    Brendan Binns
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------