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  • 1.  Reply Button

    Posted 09-16-2020 08:16
    Edited by Matt Lawson 05-09-2022 09:31
    Hi 

    I would like to know why there is only a Reply All button on Cloud when replying to email and not a reply button. Is there a feature request for a Reply button.

    #Ask Me Anything (AMA)
    #ArchitectureandDesign
    #DigitalChannels
    #Integrations
    #Outbound

    ------------------------------
    Brendan Binns
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------


  • 2.  RE: Reply Button

    Posted 09-17-2020 04:06
    Hi Brendan,

    There is an idea for the feature to add a Reply button:

    https://genesyscloud.ideas.aha.io/ideas/CLOUT-I-107

    Hope this helps

    ------------------------------
    Gareth James
    CALLSCAN AUSTRALIA PTY. LTD.
    ------------------------------



  • 3.  RE: Reply Button

    Posted 09-17-2020 08:26
    Hi Gareth

    Thank you for the reply. I had a look and I see this was already logged in July 2018. 

    Can I ask that everyone who sees this post please vote for this feature. 

    Regards

    ------------------------------
    Brendan Binns
    Bytes Systems Integration, a Division of Altron (TMT)
    ------------------------------



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