Hi,
Has anyone run into the following issue I am having with the dial by extension block?
1. I do a collect input and then place a switch block after it.
2. On the case 1 path I place the dial by extension block
When testing it, I enter in the extension number ex 1234. it fails and i am reprompted for the extension again, so I enter the same extension 1234 and this time it is successful and transfers my call to the correct user. On the first attempt I know the extension is correct because I play a verification. Has anyone experienced this issue? Any tips?
I attached a screenshot of my flow
#ArchitectureandDesign#Implementation------------------------------
Daniel Tuan
Aria Solutions
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