Genesys Cloud (formerly PureCloud)

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Salesforce Integration - where to set the region for the org login?

  • 1.  Salesforce Integration - where to set the region for the org login?

    Top 25 Contributor
    Posted 12-15-2020 03:57
    Edited by Vaun McCarthy 12-15-2020 15:41
    EDIT: I've found this under the actual softphone OpenCTI config.

    I've set under the Shared Settings value the region my orgs are in, but when the plugin comes up to log into GC, it still looks like it's trying to log in by default to the US region.  Is there another place I need to tell Salesforce what region to use for the log into GC?
    #AskMeAnything(AMA)
    #Integrations

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 2.  RE: Salesforce Integration - where to set the region for the org login?

    Top 25 Contributor
    Posted 01-24-2021 21:01
    Please refer to this page:  Change the region of your Genesys Cloud organization - Genesys Cloud Resource Center (mypurecloud.com)

    You need to set in your Call Center Settings

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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