Genesys Cloud (formerly PureCloud)

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Exclude users from Speech Reco Dial by name directory

  • 1.  Exclude users from Speech Reco Dial by name directory

    Posted 9 days ago
    Is there a way to Exclude users from Speech Reco Dial by name directory?

    I have a customer that doesn't their C level suite to be reachable from the Dial by Name directory. We had this ability in PureCOnnect back in the day.
    #ArchitectureandDesign
    #Implementation
    #Routing(ACD/IVR)
    #SystemAdministration
    #Telephony

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    Kleid G
    Mindsight
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