Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

#Unsure/Other

------------------------------
Michiko Takahashi
Accenture Japan, Ltd.
------------------------------

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

#Unsure/Other

------------------------------
Michiko Takahashi
Accenture Japan, Ltd.
------------------------------

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

#Unsure/Other

------------------------------
Michiko Takahashi
Accenture Japan, Ltd.
------------------------------

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

• Due to language model size, when Japanese is enabled PureCloud currently allows English as the only other language in the org. To request Japanese language support for your organization, please contact PureCloud Customer Care.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-27-2020 08:11
From: Dawid Kacprzak
Subject: Voicebots with Google Dialogflow

Hi Takakashi,

Did you find any solution to resolve problem with jp language in speech recognition and finally start using Dialogflow Integration in another language than EN?

Bests!
Dawid Kacprzak

------------------------------
Dawid Kacprzak
Cludo Sp. z o.o.

Original Message:
Sent: 12-17-2019 05:20
From: Michiko Takahashi
Subject: Voicebots with Google Dialogflow

Hi, Stevenson.

Thanks for your reply.

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

regards，

Michiko

------------------------------
Michiko Takahashi
Accenture Japan, Ltd.

Original Message:
Sent: 12-17-2019 03:34
From: Craig Stevenson
Subject: Voicebots with Google Dialogflow

Hi Michiko,

This may be down to how the language is configured on both platforms

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

------------------------------
Craig Stevenson
Genesys - Employees

Original Message:
Sent: 12-16-2019 22:21
From: Michiko Takahashi
Subject: Voicebots with Google Dialogflow

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

#Unsure/Other

------------------------------
Michiko Takahashi
Accenture Japan, Ltd.
------------------------------

Hi all!! @Rebecca Owens , @George Ganahl   do you know if galician could be supported for speech recognition? 

we would like to have an Architect flow with two supported languages:,

1) es-es using Dialog Engine bot flow

2) es-gl (galician) using Google DialogFlow CX addon 

we tried multiple times, changing different things, but the logs Genesys Care provide us are always the same:

I'm seeing the same logs like below for interaction 688bcbb9-7e28-4c27-a7e0-e9384c27f2e2.

t:"2024-10-10T09:03:05.849Z",

message:"Throwable error getting CX analyzeContent response.",

logger_name:"c.g.l.b.d.c.DialogflowCXSession",

thread_name:"grpc-channel-executor:CACHED-4676",

level:"ERROR",

stack_trace:"com.google.api.gax.rpc.InvalidArgumentException: io.grpc.StatusRuntimeException: INVALID_ARGUMENT: Dialogflow text-to-speech doesn't support language 'gl'.

at com.google.api.gax.rpc.ApiExceptionFactory.createException(ApiExceptionFactory.java:92)

Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException: 

Assembly trace from producer [reactor.core.publisher.MonoLift] :

reactor.core.publisher.Mono.create

com.genesys.loquentia.botproviders.dialogflow.cx.DialogflowCXUtils.toMono(DialogflowCXUtils.java:74)

Error has been observed at the following site(s):

*______Mono.create ? at com.genesys.loquentia.botproviders.dialogflow.cx.DialogflowCXUtils.toMono(DialogflowCXUtils.java:74)

|_ Mono.doOnCancel ? at com.genesys.loquentia.botproviders.dialogflow.cx.DialogflowCXUtils.toMono(DialogflowCXUtils.java:87)

correlationId:"288f33c0-580d-4aa1-b19b-fafb97695cc0",

conversation:"688bcbb9-7e28-4c27-a7e0-e9384c27f2e2",

We tried configuring Genesys cloud without TTS etc...but doesn't work 

Any ideas???? THANKS in ADVANCE!

Case; Case# 0003584397 - Problem integrating languaje Galician on Google DialogFlow CX Add-on on Genesys Cloud

------------------------------
David Fradejas Tomás
Sabio Ibérica, S.A.

Original Message:
Sent: 01-27-2020 10:17
From: George Ganahl
Subject: Voicebots with Google Dialogflow

Also, note that Japanese support in Architect is a special case. You have to contact Customer Care to get it enabled:

https://help.mypurecloud.com/articles/purecloud-supported-languages/

* Notes:

• Due to language model size, when Japanese is enabled PureCloud currently allows English as the only other language in the org. To request Japanese language support for your organization, please contact PureCloud Customer Care.

------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 01-27-2020 08:11
From: Dawid Kacprzak
Subject: Voicebots with Google Dialogflow

Hi Takakashi,

Did you find any solution to resolve problem with jp language in speech recognition and finally start using Dialogflow Integration in another language than EN?

Bests!
Dawid Kacprzak

------------------------------
Dawid Kacprzak
Cludo Sp. z o.o.

Original Message:
Sent: 12-17-2019 05:20
From: Michiko Takahashi
Subject: Voicebots with Google Dialogflow

Hi, Stevenson.

Thanks for your reply.

• As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
• If you have more information about use Dialogflow in Purecloud, please let me know.

regards，

Michiko

------------------------------
Michiko Takahashi
Accenture Japan, Ltd.

Original Message:
Sent: 12-17-2019 03:34
From: Craig Stevenson
Subject: Voicebots with Google Dialogflow

Hi Michiko,

This may be down to how the language is configured on both platforms

When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?

------------------------------
Craig Stevenson
Genesys - Employees

Original Message:
Sent: 12-16-2019 22:21
From: Michiko Takahashi
Subject: Voicebots with Google Dialogflow

Hi,all

We try to use PureCloud's Voicebots.

And We have two questions.

1.How we know about Voicebot's function list?

  Is there any Reference?

2.Our language is Japanese.But our develop platform is on America(US-East).

   We tried to make flow on Architect which incloude Dialogflow.

　And we faced on problem of below 2-2's Picture.

2-1.Our flow on Architect

2-2.Our Problem

Description says 「No Available text to speech engines support this language」

And we tried to call but we can't connect Dialogflow's senario of Japanese

※ we can use English Senario.

We think we have to request. So we are investigating

Do anyone have any idea about solution of above it ?

Best regards,  

#Unsure/Other

------------------------------
Michiko Takahashi
Accenture Japan, Ltd.
------------------------------