Genesys Cloud - Main

 View Only

Discussion Thread View
Expand all | Collapse all

Voicebots with Google Dialogflow

  Thread closed by the administrator, not accepting new replies.
  • 1.  Voicebots with Google Dialogflow

    Posted 12-16-2019 22:21
    No replies, thread closed.

    Hi,all

    We try to use PureCloud's Voicebots.

    And We have two questions.

    1.How we know about Voicebot's function list?

      Is there any Reference?

    2.Our language is Japanese.But our develop platform is on America(US-East).

       We tried to make flow on Architect which incloude Dialogflow.

     And we faced on problem of below 2-2's Picture.

    2-1.Our flow on Architect

    Our flow on Architect
    2-2.Our Problem
    Description says 「No Available text to speech engines support this language」
    And we tried to call but we can't connect Dialogflow's senario of Japanese
    ※ we can use English Senario.
    We think we have to request. So we are investigating
    Do anyone have any idea about solution of above it ?
    Best regards,  

      


    #Unsure/Other

    ------------------------------
    Michiko Takahashi
    Accenture Japan, Ltd.
    ------------------------------


  • 2.  RE: Voicebots with Google Dialogflow

    GENESYS
    Posted 12-17-2019 03:34
    No replies, thread closed.
    Hi Michiko,

    This may be down to how the language is configured on both platforms


    When you use English US in Architect you must ensure you have an agent configured with en-US language and not just 'en' (see image above).

    Same will go with Japanese. Do you have that language configured on your Agent in Dialogflow?




    ------------------------------
    Craig Stevenson
    Genesys - Employees
    ------------------------------



  • 3.  RE: Voicebots with Google Dialogflow

    Posted 12-17-2019 05:21
    No replies, thread closed.
    Hi, Stevenson.

    Thanks for your reply.

    • As you said,we use English US in Architect ,and we have intents with both en-US and Japanese language in Dialogflow. We find that intents with en-US are work but Japanese are not ,even we add the Japanese language in our Architect which default language is English. Is there some approach, if we want to make Japanese supported in our current Architect? 
    • If you have more information about use Dialogflow in Purecloud, please let me know.

    regards,

    Michiko

    ------------------------------
    Michiko Takahashi
    Accenture Japan, Ltd.
    ------------------------------



  • 4.  RE: Voicebots with Google Dialogflow

    GENESYS
    Posted 12-17-2019 05:33
    No replies, thread closed.
    Hi,

    I've only used English in GB and US with DialogFlow and not tried any other language. I would think this might be because of the language code "jp" instead of "jp-JP" as I mentioned in my previous message.

    As DialogFlow is still in Beta you would need to report this via whomever enabled it for your PureCloud Org. This should ensure the feedback gets to the appropriate product team.




    ------------------------------
    Craig Stevenson
    Genesys - Employees
    ------------------------------



  • 5.  RE: Voicebots with Google Dialogflow

    Posted 01-27-2020 08:11
    No replies, thread closed.
    Hi Takakashi,

    Did you find any solution to resolve problem with jp language in speech recognition and finally start using Dialogflow Integration in another language than EN?

    Bests!
    Dawid Kacprzak

    ------------------------------
    Dawid Kacprzak
    Cludo Sp. z o.o.
    ------------------------------



  • 6.  RE: Voicebots with Google Dialogflow

    GENESYS
    Posted 01-27-2020 08:46
    No replies, thread closed.
    Hi Dawid,

    Now that DialogFlow is GA for voice, this should be working.
    I tried recently with Dutch, which in Genesys Cloud is nl-NL and DialogFlow is just NL and had no problems with it.




    ------------------------------
    Craig Stevenson
    Genesys - Employees
    ------------------------------