Genesys Cloud - Main

 View Only

Discussion Thread View

  • 1.  License doesn't match roles? Bug?

    Posted 10-30-2019 07:11
    Hi all,

    Need to help as I'm a little confused.

    This morning I have noticed that the License for our users has changed by itself? 

    For example, I have a user with the base 'employee' & 'PureCloud User' roles which should assign their License as PureCloud 2 etc

    But it's show Collaborate? =/

    Should I be concerned? has anyone else seen this?

    Thank you
    #SystemAdministration

    ------------------------------
    Kevin Mythen
    Utility Warehouse
    ------------------------------


  • 2.  RE: License doesn't match roles? Bug?

    GENESYS
    Posted 10-30-2019 09:42
    What does it show for the required license level on the PureCloud User role in the Roles & Permissions container?

    I am not seeing the user licenses changed to Collaborate in my Organization, but I am in the US East region.

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: License doesn't match roles? Bug?

    Posted 10-31-2019 05:43
    Hi George,

    Thank you for getting back to me. 

    Was very strange, seems to have corrected itself this morning, I assume it might have been a little buggy during the colour changes update yesterday. 

    Thank you

    Kevin

    ------------------------------
    Kevin Mythen
    Utility Warehouse
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources