Genesys Cloud (formerly PureCloud)

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Get purecloud email address

  • 1.  Get purecloud email address

    Top 25 Contributor
    Posted 22 days ago
    Hi

    Is there any way I can get the pure cloud address in the following scenario

    We are forwarding the customers email for example from help@customerdomain.com to help@help.mypurecloud.com. From the built in variable Email.Message.to I get the help@customerdomain.com address.

    Is there a variable or any other way I can get the mypurecloud address.
    #AskMeAnything(AMA)

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    Brendan Binns
    Bytes Systems Integration, a Division of Altron (TMT)
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  • 2.  RE: Get purecloud email address

    Posted 17 days ago
    Hi Brendan,

    You can create a custom attribute with this information in your email flow (Set Participant Data), but you would need an individual flow for each mypurecloud e-mail address.



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    Paulo Mesquita
    Spark NZ Trading
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  • 3.  RE: Get purecloud email address

    Top 25 Contributor
    Posted 17 days ago
    I'm not an Exchange admin but assuming that's your customer's enterprise email system that's forwarding emails over to the mypurecloud.com email, I wonder if there's anything within Exchange that would allow you to modify the subject line before forwarding to include some identifier you could then extract out using email.message.subject.  Or have Exchange add something to the body of the email before forwarding that you could then read out using email.message.body.

    The problem then I suppose is what to do with future messages in the same thread/conversation and how that manipulation would look.

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    Vaun McCarthy
    NTT New Zealand Limited
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  • 4.  RE: Get purecloud email address

    Top 25 Contributor
    Posted 14 days ago
    Hi

    Thank you for your responses.

    I resolved this by doing the following

    Created a table that contains all email addresses
    I then convert this to a list with the split character as a ,
    I then run this through a loop comparing it to the built in variable email.message.to

    Regards

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    Brendan Binns
    Bytes Systems Integration, a Division of Altron (TMT)
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