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  • 1.  Call transcription text data- Download

    Posted 04-09-2021 10:48
    Hi Team,

    I am looking for an option to export voice transcription text.
    any way to achieve this please help,
    #Reporting/Analytics

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    Raghava PVDS
    Cognizant Technology Solutions India
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  • 2.  RE: Call transcription text data- Download

    Posted 04-10-2021 17:22
    You can generate the url to download the transcript using this API
    /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl

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    HIchem Agrebi
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  • 3.  RE: Call transcription text data- Download

    Posted 05-04-2021 10:31
    I might be missing something here but...

    There doesn't appear to be an attribute named "communicationid" anywhere in the conversation detail. 

    Where can a fella find that?

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    Dean Thames
    Koch Business Solutions
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  • 4.  RE: Call transcription text data- Download

    GENESYS
    Posted 05-04-2021 10:57
    {
       "id":"conversationId",
       "participants": [
          {
             "id":"participantId",
             "calls": [
                "id":"thisIsTheCommunicationId"
             ]
          }
       ]
    }​



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    Melissa Bailey
    Genesys - Employees
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  • 5.  RE: Call transcription text data- Download

    Posted 05-04-2021 11:37
    dangit. i was looking at the conversation details endpoint 
    thanks melissa.

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    Dean Thames
    Koch Business Solutions
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  • 6.  RE: Call transcription text data- Download

    Posted 05-11-2023 23:49

    Hi Dean, In which endpoint do we get the communicationId?



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    Priyavarshini Manohar
    Black Box Technologies New Zealand Limited
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