Hello, is there a way to segregate customer history data in a single ORG? I know we can use divisions to segregate configuration data like queues and agents but does this segregation has any effect when an agent searches customer history? For example a call is routed to division1 queue1 and agent1. If I have another agent (agent2) who is assigned to division2 and has no access to division1 then will agent2 be able to see the previous call made to division1 objects?
There can be times when we need to separate out business units and we don't want the agents in different business units to see customer data from the other BU. A separate ORG would be a solution for this too but hopefully this can be solved in a single ORG somehow.
#Omni-ChannelDesktop/UserInterface#SystemAdministration------------------------------
Zsolt Belicza
British Telecommunications PLC
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