Genesys Cloud (formerly PureCloud)

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  • 1.  Evaluations

    GCAP Member
    Posted 7 days ago
    Hi There,

    is there a view or a report that displays comments agents note on their evaluations? as it is now my team leader has to go into all the eval forms she sends to see if the agent responds to the evaluation feedback.

    many thanks
    Jason
    #QualityManagement

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    Jason Pratt
    Noosa Shire Council
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