Genesys Cloud CX

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  • 1.  Recording a User Prompt from an External Phone

    Posted 10-19-2021 22:46
    Hi All -

    Is it possible to record a User Prompt from an Inbound Call Flow?

    Scenario - we are migrating a Local Council who currently has a Wet Weather Information Line; the Parks Administrator updates the Wet Weather recorded message by dialing the Line (which is actually a Blind IVR) and entering a PIN which gives them access to the recording facility. The recording is then stored in a specific file reference which can be played to the general public.

    Note - I have done some playing with Voicemails but it's a bit ugly!

    Comments welcome :)

    Cheers,
    Mal.
    #ArchitectureandDesign
    #Telephony

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    Thanks and regards,
    Malcolm Green
    Sdr
    Nexon Asia Pacific
    malcolm.green@nexon.com.au
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  • 2.  RE: Recording a User Prompt from an External Phone

    Posted 10-20-2021 00:21
    Hey Mal

    See this thread:

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=0fd5b9fd-5c22-4d7c-a202-08d65fa7a4fc&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer


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    Vaun McCarthy
    NTT New Zealand Limited
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  • 3.  RE: Recording a User Prompt from an External Phone

    Posted 10-24-2021 19:43
    Thanks for the thread Vaun!

    We implemented their current solution in Voxtron, but only to avoid giving them access to the Admin UI, which is very cumbersome compared to GC.

    Looks like the requested feature is on the radar ('real soon now'!) so we might offer the Genesys Admin UI as the preferred alternative while we wait.

    Cheers,
    Mal.

    ------------------------------
    Thanks and regards,
    Malcolm Green
    Sdr
    Nexon Asia Pacific
    malcolm.green@nexon.com.au
    ------------------------------